FAQS

WHOLESALE


WANT TO WORK WITH US?

If you are interested in working with Campbell & Syme please fill in the wholesale contact form.

 

FOR A CAFÉ OUTSIDE OF THE UK?

We work with cafes all over the EU and if you are interested please just fill in the contact form. Shipping is at cost for orders of any size outside the UK.

 

HOW MUCH IS SHIPPING?

UK delivery is free for orders over £200.00, otherwise £12. Shipping to Europe will be charged at cost, for orders over £200 we offer £12 discount on delivery charge and we will give you £20 off the delivery charge when you spend over £400.

 


COFFEE & ONLINE ORDERS


WHEN IS COFFEE AT IT’S BEST?

Our testing has led us to believe that: filter coffee is best brewed with coffee of between 3 to 14 days after roast. Espresso is best made with coffee that is 7 to 21 days after roast. Coffee is often delicious way after that time though, so don’t throw out older beans!

 

WHEN WILL YOU ROAST MY SUBSCRIPTION/ONLINE ORDER, AND WHEN WILL IT BE DISPATCHED?

Online orders made on Monday before midnight will be dispatched on Tuesday and the coffee will be no older than 3 days after roast. Orders made on Wednesday before midnight will be dispatched on Thursday. Subscriptions are dispatched on Tuesday & Thursday and will be no older than 3 days after roast on dispatch.

 

HOW DO I GET THE BEST BREW FROM MY COFFEE?

Please see our brewing guide section for advice and tips on this.

 

I LIVE OUTSIDE THE UK, CAN I BUY YOUR COFFEE?

Absolutely! We sell our coffee to European countries and you can choose at the checkout whether you like your parcel to be tracked & signed or if you prefer standard option. If your coffee takes more than 14 days to arrive, please get in touch.
Subscription service is currently unavailable outside the UK.

 

WHAT WILL THE SHIPPING CHARGE BE LIKE FOR MY ORDER?

We send all our orders in cardboard boxes as small parcel through 2nd class Royal Mail. The delivery may take up to 28 days (as stated by Royal Mail) but it usually takes 1-3 working days.

UK ORDERS:
The postage charge will be added to your order depending on gross weight of the order.

0g – 2kg (including the packaging) will cost £3.50

2kg – 10kg (including the packaging) will cost £14.00

FREE SHIPPING FOR ORDERS OVER £30

EUROPE ORDERS:
The postage charge will be added to your order depending on gross weight of the order. The standard shipping is not tracked and we will be taking no responsibility when wrong address is provided. You will be offered Tracked & Signed option at the checkout too.

0g – 1kg (including the packaging) will cost £9.00

0g – 1kg Tracked & Signed (including the packaging) will cost £12.50

1kg – 2kg (including the packaging) will cost £14.00

1kg – 2kg Tracked & Signed (including the packaging) will cost £15.00

Orders above 2kg will be shipped via DPD service at cost £20.00

FREE SHIPPING FOR ORDERS OVER £60


It is the customer's responsibility to ensure that their supplied address details are correct at time of purchase, as we cannot be held responsible for incorrect or non-delivery due to customer error.

 

SUBSCRIPTION ORDERS:


There will be no additional charge for subscription service. The price of subscription includes 2nd class Royal Mail charge for UK deliveries.

 

WHAT IF I FEEL LIKE THE LAST COFFEE WASN’T THE BEST MATCH FOR ME?

Please let us know via enquiries@campbellandsyme.co.uk what do you think the problem might be? Could we help to recommend a different brewing method or recipe or perhaps it just wasn’t your kind of coffee? We will make sure the next one will be a perfect match!

 

CAN YOU GRIND THE COFFEE FOR ME?

We don’t grind coffee so that you can keep it fresher for longer, we do stock some great grinders though.